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Technical Support Contract
TECHNICAL SUPPORT AGREEMENT- DICTATION/TRANSCRIPTION
This agreement is for the purpose of defining the terms and conditions under which Technical Support will be provided by Legal Easy Technologies, Inc. for support of new or previously installed hardware or software products. Free Support is provided for the first 30 days from the date of purchase to assist with installation, training and setup. After said 30 days, a Contract will need to be signed designating your preference for Support. If a Contract is not signed the Standard Technical Support Package will be implemented. A credit card will be placed on file for billing incidents.
Due to the fact that we must service our Maintenance Plan users as a priority, a technician may not be available at the time of the initial call. We will make every available effort to handle your technical issue within 24 hours of your call.
Hours of Operation
Legal Easy operating hours are 8:00 a.m. to 5:00 p.m. Central Standard Time Monday through Friday.
Support Limitations
Legal Easy does not troubleshoot disconnected network issues. If it is determined the issue is related to a networking problem, the minimum charge will be billed and we will request you contact your IT department to get your network restored. If the problem persists after your network has been restored and you call back within the same day, an incident will be started but you will receive credit for the first ¼ hour of time.
Upgrades
Most software manufacturers regularly update their products to meet changes in operating systems as well as to provide new features. It is Legal Easy's policy to support out-of-production releases of those products for a period of six (6) months following the release of a new version of the software. A surcharge may apply after this period to continue support of out-of-date software. Certain upgrades may require an additional upgrade fee depending on the work involved in upgrading the latest version.
Unresolved Calls
Not all calls can be resolved while the technician is on the phone. Some calls require testing and/or assistance from our programming department or the software manufacturer to resolve. Legal Easy will keep the designated contact person updated as to the status of the open call if the problem cannot be resolved while on the phone with the technician. Should Legal Easy be unable to resolve the problem, Legal Easy will log a call to the manufacturer for the next available technician. All open calls will be jointly worked on by Legal Easy and the product manufacturer.
Contact a Sales Rep Today!
1-866-534-2539
*Software and Hardware includes programs or products purchased from Legal Easy
* Telephone/E-Mail Support services carry a ¼ hour minimum charge
* An incident is any support call lasting more than 5 minutes
